I know there are many of us who have had both positive and negative experiences with customer service from different companies.
But I wanted to take a minute to say how well ATN has treated me.
I don't normally feel inclined to brag on a company when they do the right thing because I think that a company should do that anyway, and it's easier to warn others when we've been treated badly, but I felt inclined to say that I have been impressed with ATN's customer service.
I'm sure that they've been bombarded with questions concerning the new X sight digital night vision scope considering that it's a fairly new product to the market, so I'm sure their phones have rang off the hook the last few months.
But I have spoken with a few different people there with questions concerning mine and I have always gotten expedient answers, and courteous responses.
I had one issue with the sound not coming through on the video that turned out to be a software issue and after I changed my video editor to the Sony Platinum program that I already had, that was resolved quickly and easily enough.
I also had a physical problem with the ir light that came with the unit because it was draining the batteries even without use, and a single email to them asking about it, resulted in a replacement being sent in the mail with no questions asked.
I know that ATN has came under fire from some because a few of the features of the x sight have been a little hinky, and perhaps maybe the release being somewhat rushed after several delays, but from my experience with them, I can honestly say that they've treated me well.
But I wanted to take a minute to say how well ATN has treated me.
I don't normally feel inclined to brag on a company when they do the right thing because I think that a company should do that anyway, and it's easier to warn others when we've been treated badly, but I felt inclined to say that I have been impressed with ATN's customer service.
I'm sure that they've been bombarded with questions concerning the new X sight digital night vision scope considering that it's a fairly new product to the market, so I'm sure their phones have rang off the hook the last few months.
But I have spoken with a few different people there with questions concerning mine and I have always gotten expedient answers, and courteous responses.
I had one issue with the sound not coming through on the video that turned out to be a software issue and after I changed my video editor to the Sony Platinum program that I already had, that was resolved quickly and easily enough.
I also had a physical problem with the ir light that came with the unit because it was draining the batteries even without use, and a single email to them asking about it, resulted in a replacement being sent in the mail with no questions asked.
I know that ATN has came under fire from some because a few of the features of the x sight have been a little hinky, and perhaps maybe the release being somewhat rushed after several delays, but from my experience with them, I can honestly say that they've treated me well.
