Update: I called back and asked to talk to Javier and that definitely got their attention. Linda (who answered my call) asked a lot of questions as to why I needed to talk to him, who I talked to before, etc. Linda transferred me to David who immediately found my name was spelled wrong and told me that everything would ship today. He briefly put me on hold and when he came back he had found the tracking number from the last order, tracked it, and informed me that it was actually going to be delivered today. Unfortunately the order notes were incomplete and the owner's manual and LOP spacers were not shipped. He is having those shipped today via USPS (ok'd by me).
So Erica either was misinformed or didn't communicate in a way that made me understand how my order was being handled.
Sounds like everything is going to work out. I'm still a little irked that it took almost a month.
BTW, the service I received today was great. Exactly what it should have been on day one. CS Reps were happy to help, knowledgeable, etc. There is a definite difference between the A team and B team at Mossberg IMO.
So Erica either was misinformed or didn't communicate in a way that made me understand how my order was being handled.
Sounds like everything is going to work out. I'm still a little irked that it took almost a month.
BTW, the service I received today was great. Exactly what it should have been on day one. CS Reps were happy to help, knowledgeable, etc. There is a definite difference between the A team and B team at Mossberg IMO.