Picked up my patriot today and took it home to give it a good cleaning and new bases, unfortunately when beginning the process one of the screws to the included 2 piece bases striped immediately. I'm not sure if it was just a weak screw, or if it was installed too tight by mossberg or if it was cross threaded from the factory but I was pretty excited to un-box my new firearm at 6:10 and then by 6:14 I was disappointed. I then contacted customer service providing pictures and a description of my dilemma and got a generic response back saying " provide proof of purchase and address and we will send you out a replacement screw" So it seems like they didn't even bother to read past the subject line of my email or look at the provided picture. The issue was a screw in a cheap garbage 2 piece base is stuck in the receiver of my brand new gun and they want to ship me a replacement screw? Again I'm not sure exactly what the problem was because the other 3 screws removed easily and were only "two finger tight". Anyone else have any similar experience? Or maybe a good customer service story to help restore some confidence?