I sent in a Mossberg 935 for a fix on the gas system. They are installing a new forearm retainer and a new sling swivel stud on the mag-tube. I was trying to find a turn around time on it with none to be found so I figured I would post the process.
02/10/13 Called Mossberg
02/11/13 Sent to Texas service center
02/14/13 Signed for at front desk
02/19/13 Called Mossberg for an update....was told it was not logged yet (3-5 days to log it in.)
02/25/13 Called Mossber again...gun is checked into their system as of 2/21...estimated 20 Business days to repair and return.
3/12/13 Service Complete...shipped back.
3/16/13 Delivered.
They replaced the whole gas system, the magazine cap and the trigger. They sent it back with a new blue box, owners manual, plug, and lock.
I will just add to this list rather then make new posts.
02/10/13 Called Mossberg
02/11/13 Sent to Texas service center
02/14/13 Signed for at front desk
02/19/13 Called Mossberg for an update....was told it was not logged yet (3-5 days to log it in.)
02/25/13 Called Mossber again...gun is checked into their system as of 2/21...estimated 20 Business days to repair and return.
3/12/13 Service Complete...shipped back.
3/16/13 Delivered.
They replaced the whole gas system, the magazine cap and the trigger. They sent it back with a new blue box, owners manual, plug, and lock.
I will just add to this list rather then make new posts.