DHonovich said:I will send this thread to Mossberg to a make them aware of this issue. Generally Mossberg can be a bit slow with responses but they always make it right in the end. I completely understand your frustration and I assure you that it will all be worth it in the long run. Keep us updated on your situation.
tnxdshooter said:It is not the wait that makes me mad it is the indifference and the uncaring attitude and the attitude of "what do you want me to do about it" or "there is nothing I can do about it" attitude.
John A. said:tnxdshooter said:It is not the wait that makes me mad it is the indifference and the uncaring attitude and the attitude of "what do you want me to do about it" or "there is nothing I can do about it" attitude.
Chances are very good that the person(s) you spoke with are not the ones who run the machines so the "what do you want me to do about it" is probably spot on because they cant' just lay the phone down and run in the back and do whatever it is that you were having them do.
And from judging by your post(s), they may wish you'd bought a remington 870 too.
I'm not condoning shotty service (no pun intended) but I am at a loss.
If you feel like you've been wronged because your part is late or nobody could set a definate date/time when it could be delivered, then call and cancel the order Friday and sell the gun. That's the wonderful thing about it. Nobody is twisting your arm and making you keep it.
megawatt said:i have received many parts for free from mossberg (590A1 forearm retainer ring), ruger (22/45 hammer pin) and other items. I always ask the person that answered how they are doing today (call them by their name, and write it down for your records along with the date and time). Then I tell them that I need their help and hope they can help me. I never start by telling what I want or how they owe me or what they need to do to make me happy.
A barrel is a major fix that needs to be made good for you so I hope it works out quick and well for you. Good luck