Resident Sawdust Maker
Moderators: I hope this is the place to post this; it relates to a Mossberg 500. If not, feel free to move to a more appropriate place.
I recently received a Cylinder bore (18.5") barrel for my 500E, purchased direct from Mossberg over Christmas. In looking at it carefully after installing, I noticed that the bead was definitely a little to the left of center. That is, the hole in the barrel was a little off.
I called Mossberg Customer Service. After a short explanation, the nice person on the other end of the phone told me a new barrel would be on the way, with a label to ship the old one back to them, all at no cost to me. The barrel arrived today, and the bead is perfectly centered. I'll be boxing up and sending the old barrel back.
This is what good customer service looks like. A part was a little out of spec, and they made it right, without argument and without additional cost to me. Kudos to Mossberg!
Thank for the report. It's always nice to hear good reports from our members about Mossberg.....
(ps. I moved this here. Thanks)