Hello everyone !!!
I have been having an issue with my NEW Mossberg Flex 500 Mariner. S/N U843xxx and was hoping for some help.
I purchased the gun back in March from GunBuyer.com. It is the Mossberg 50125 Flex AP Pump 12ga 26" 3" Black Synthetic Marinecote Model. I also purchased matching 18" barrel. Unfortunately I have had nothing but problems with it ever since.
My first chance to use it was in April. I put less then 30 rounds thru it before it started to jam. After firing, the fore arm action would not cycle and was stuck in the forward position. The release button on the trigger group seemed to be stuck in the up position and I had to disassemble the gun in order to clear the jam. I also experienced shells falling out of the bottom of the gun when it did cycle. The jamming issue became worse as the day went on, and I gave up on disassembling it to clear the jam, and put the gun away for the day. I was shooting Federal Multipurpose Target loads #8 and Suprema #00 buck and experienced jamming using both.
I contacted Mossberg Customer Service and explained my problem and the gun was sent in for service around April 13th.
I got the gun back around the first week in May and was excited to try again. I went to the range with Winchester target loads this time. This time, with less then 50 rounds, I started experiencing the same jamming issues and several failure to fire situations. Frustrated, I packed it away and contacted customer service again. The gun was shipped back again for service for the 2nd time on June 5th.
I got the gun back on June 19 and went back to the range this past weekend with Winchester target loads. The very first shot, the gun jammed. I took the gun apart to clear the jam, re-assembled and tried again. It jammed again on the second shot. Again, the fore arm action is stuck forward and the release button is stuck in.
Customer Service was contacted again yesterday (6/29). They have indicated that service has replaced practically all the internal parts of the gun and is perplexed with my issue. I was told that a manager will be notified about my issue and that I should expect a phone call about this. No call yet !!!
I shipped the gun back today, in the jammed state this time, so hopefully, they can see what the cause is.
Any thoughts or experiences with customer service would be appreciated.
Thanks
Mike
I have been having an issue with my NEW Mossberg Flex 500 Mariner. S/N U843xxx and was hoping for some help.
I purchased the gun back in March from GunBuyer.com. It is the Mossberg 50125 Flex AP Pump 12ga 26" 3" Black Synthetic Marinecote Model. I also purchased matching 18" barrel. Unfortunately I have had nothing but problems with it ever since.
My first chance to use it was in April. I put less then 30 rounds thru it before it started to jam. After firing, the fore arm action would not cycle and was stuck in the forward position. The release button on the trigger group seemed to be stuck in the up position and I had to disassemble the gun in order to clear the jam. I also experienced shells falling out of the bottom of the gun when it did cycle. The jamming issue became worse as the day went on, and I gave up on disassembling it to clear the jam, and put the gun away for the day. I was shooting Federal Multipurpose Target loads #8 and Suprema #00 buck and experienced jamming using both.
I contacted Mossberg Customer Service and explained my problem and the gun was sent in for service around April 13th.
I got the gun back around the first week in May and was excited to try again. I went to the range with Winchester target loads this time. This time, with less then 50 rounds, I started experiencing the same jamming issues and several failure to fire situations. Frustrated, I packed it away and contacted customer service again. The gun was shipped back again for service for the 2nd time on June 5th.
I got the gun back on June 19 and went back to the range this past weekend with Winchester target loads. The very first shot, the gun jammed. I took the gun apart to clear the jam, re-assembled and tried again. It jammed again on the second shot. Again, the fore arm action is stuck forward and the release button is stuck in.
Customer Service was contacted again yesterday (6/29). They have indicated that service has replaced practically all the internal parts of the gun and is perplexed with my issue. I was told that a manager will be notified about my issue and that I should expect a phone call about this. No call yet !!!
I shipped the gun back today, in the jammed state this time, so hopefully, they can see what the cause is.
Any thoughts or experiences with customer service would be appreciated.
Thanks
Mike