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Parts?

Discussion in 'Mossberg 801 Half Pint Plinkster' started by Abouttime, Apr 11, 2012.

  1. Abouttime

    Abouttime .22LR

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    11
    I received a 801 rifle by way of UPS to my dealer. In the handling the bolt handle was sheared off of the bolt. I called Mossberg Customer service today and they said that the 801 AND the 802 were discontinued models and they did not have any parts except magazines!

    Question: If Mossberg does not have any parts for a firearm they recently sold, where do I go to find what I need? And why do they list these firearms on their website?
  2. DHonovich

    DHonovich Founder Staff Member Administrator Sponsor "Philanthropist"

    Messages:
    6,917
    That is really surprising but did you try www.havlinsales.com yet? I would give them a call and they might be able to point you in the right direction.
  3. VitSports6

    VitSports6 20g Supporter

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    819
    Any pic's of the sheered off handle? Can it be fixed?

    Welcome and good luck!
  4. Abouttime

    Abouttime .22LR

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    11
    I called them today... :( they are away at the NRA meetings. They list neither the 801 or 802 on their website... guess I wait.
  5. Abouttime

    Abouttime .22LR

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    11
    I posted a picture on the facebook page for Mossberg owners. The bolt handle sheared off right at the bolt. It looks like the bolt handle was screwed into the bolt and broke off at the threads. What is even more frustrating than it happened is the fact the Mossberg apparently does not have any parts. I believe the bolt for the 802 is the same for the 801... so there should have been a ton of them made.
  6. LAZY EYED SNIPER

    LAZY EYED SNIPER Overwatch Staff Member Global Moderator Supporter "Philanthropist"

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    21,108
    I posted this reply to your post in the Mossberg Owners Support sub-forum...

  7. Abouttime

    Abouttime .22LR

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    11
    Thanks for checking with the service department on my behalf... but it is unreal that when I called as a customer none of what you have told me was told to me. Shame on Mossberg if they are hiring
    "kids straight out of high school with little to no knowledge" and NOT training them. Don't they realize that the company's reputation is in their hands? And how could they say in their owners manual to call for parts, supply the number to call and not have someone to take my order for parts on the phone? Incredible! Enough ranting... sadly Mossberg will not hear this and continue their practices. They should update their website as well to reflect current products and services.

    So, how do I send a rifle back to Mossberg? Do I need prior approval? Where do I send it?

    BTW, trying to get the shipper to instigate a damage claim has also been a frustrating failure. Repeated emails have gone unheeded. All I can do is leave a poor review on Gunbroker. I would have bought the rifle locally, but it is not available.
  8. LAZY EYED SNIPER

    LAZY EYED SNIPER Overwatch Staff Member Global Moderator Supporter "Philanthropist"

    Messages:
    21,108
    They definitely don't make it easy to get in touch with the right people sometimes, but many of us here have been around the block a few times with them and know how to cut through the fog.

    Here's the number I called for the service department...

    800-363-3555

    You can call for instructions on how to go about sending you rifle to them. I called as a customer just as you would, so I doubt you'll run into any issues. Please understand that my comments about CS departments are a reflection of my personal experience and may not be in line with Mossberg's hiring practices.

    Again, good luck and let us know how it works out for you...
  9. Abouttime

    Abouttime .22LR

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    11
    Got my 801 Half-Pint Plinkster off to Mossberg for repairs today. Due to arrive next Thursday. Talked with Manny in CS and he told me what to do... then got an email response from an email I had sent to Mossberg telling me to do the same thing... so I did! I will let you know how it all turns out... Thanks for all your help.
  10. LAZY EYED SNIPER

    LAZY EYED SNIPER Overwatch Staff Member Global Moderator Supporter "Philanthropist"

    Messages:
    21,108
    Glad to hear you're off and running with the repiar. I'll be looking forward to your update and eventual range report...
  11. Abouttime

    Abouttime .22LR

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    11
    Re: Parts... now rifle repaired

    UPS man appeared today with a box. Inside was my Mossberg Half-Pint repaired! It had cost me $20 to ship it to them... and that was my total cost. I had not heard from them (not even notice that they had received the rifle) and today...RIFLE! Bolt was replaced (the handle had sheared off in original shipment to me from a dealer). Enclosed with the rifle was a new lock, new manual and a new single shot loader (magazine). Now to get out and shoot! Thought you all might like the update!
  12. VitSports6

    VitSports6 20g Supporter

    Messages:
    819
    Good to hear, Please keep us updated on how its working, Have fun!
  13. LAZY EYED SNIPER

    LAZY EYED SNIPER Overwatch Staff Member Global Moderator Supporter "Philanthropist"

    Messages:
    21,108
    That's awesome!

    Thanks for the update and let us know how she shoots...

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