John A. said:
I'm going to be entirely honest and blunt.
I own 1 (ONE) mossberg shotgun.
I have had less than stellar customer service interactions with them and do not feel at this time that I will buy anything else from them.
I've had some trouble with the gun, and I've had some trouble with their customer service reps concerning that, so for me personally, that's a lose, lose situation for mossberg.
I can handle a plastic part breaking (tab on the back of the trigger). I understand that.
You use something enough, and something's going to break.
But when I tell someone the specific part I need replaced, don't tell me to ship the whole gun.
I didn't even expect them to pay for the part, or the shipping either way.
But don't bend me over and take me for a ride about it either.
Sending the trigger pack to them in a $6 priority mailer is a far cry from paying $40 to ship a gun both ways for a $5 part.
Use a little common sense and courtesy.