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Bass Pro horrible costumer service towards CWP holders

J

Jayta98

.410
I got to say I used to love going to Bass Pro for accesories and other stuff but today was my last day I will ever go to them. I decided to get a holster for my S&W Shield. I unloaded my gun and put it in my pistol bag. I go look for the holsters I like and bring everything to the gun counter. I tell the salesman I want to try these holsters for my gun and I will like for him to check and make sure is clear. He askes me how did i got thru the front door without getting a gun lock from the greeting person. I told him no one told me I need it a gun lock. He kinda got mad and told me there is a sign in the front that says so. I explained the person it wasn't my intent to do so but since he was so rude about that i actually have a conceal weapon permit and the gun was concealed when I came in. I'm not trying to make a big deal, I really had either miss the sign or it was small. He tells that it don't matter if I have a permit or not I need to have a lock on it. I told him he was incorrect, I can actually carry my firearm as long it is concealed by FL law. Now the store can have their own policy which is fine but you can't legally try to do anything about it unless I show the firearm in a rude or careless matter. They can only kick me out.

So I told him if he can help me out with the holster if not I will be more than happy to leave. So he reads the holsters package and he tells me that is not listed there is not going to work. I told to please try since I was almost positive it will fit. The gun actually fit the holster. I never put my hands on the holster or firearm. Next thing I was told that he was going to put a lock in my gun and the person by the front door can remove it. No problem with me. So he comes back with a big oversized lock and there was no way I can try the gun in the holster. I mention to him that he didn't gave a chance to check the tension of the holster or to at least try it. I was told I have to buy the holster and try it out outisde in the parking lot. If it doesn't fit I can return it and try again. Are serious? So if I want to try 4 holsters I have to buy them all and then go outside and return the ones I don't like? I mean he had check the gun and it was clear. I'm in front of him and I got the holsters I want to try. According to him that the way they do it. So I thank him and told him it will be last time they see me in a Bass Pro again. Same explanation in the front when they were removing the lock. I can't bring a firearm into the store regardless of premit or not.

It really surprise me that a store that sells firearms and hunting stuff will have this kinda of service towards gun owners. I could understand if i bring the firearm loaded and i reach to handle it to them then yes I can see that kinda of attitute. I went to Gander Mountain and some LGS and they have no issue as long as the gun is check by them and i'm in front of one of them trying the holsters out. No matter what it seems the responsible gun owners are the ones getting crap all the time...
 
I thought it was pretty common knowledge that Bass Pro does not allow you to transport a gun into their store unless it is:

A) carried on your person under the legal modes of carry

OR

B) Carried in a case or range bag, which would need to be checked and locked at the door.

I'm not trying to condone their behavior, just offering a plausable explanation.

Before abandoning the store I would contact management and possibly corporate to get clearification as to their rules. I've never had a problem at Bass Pro but then again I've never had the need to test fit a holster.

As per my experience many that claim to be 2A advocates, gun owners, gun enthusiests and outdoorsmen fail when it comes to support of concealed carry for purposes other than hunting. Some even fail for support of anything other than what they deem a reasonable hunting firearm, but that is another topic.
 
I don't have a problem with store policy but the answer i got from two employees was the same that if they have knowledge that I have a firearm(not like im going to be telling them i have one on me) it has to be check in regardless if it is a legal mode of carry. What I didn't like is the crappy attitute I got and that if im going there to try a holster I shouldn't have to buy it and then go outside to try it. that's why i went to the counter and told the guy my intentions. Regarless if I checked the gun in or not the result had been the same. I will have to go outside the store to try the holster...
 
Playing devils advocate here;

Lets say you own a national chain of sporting good stores in todays world of lawyers, would you want people handeling their firearms at the counter? Not saying I agree with it in it's entirity, but you can see their point in a way. All it would take is one person to not be mindful or careless and that's all she wrote.
 
I see both sides of the story. both are reasonable. but back to the point, why would he have to buy the holster to fit it?
lets say he did check the gun in front, they bring it to the counter, ect,ect. why wouldn't the salesperson do the "fitting" behind the counter once it was cleared and then unlocked. that is really their job. to help you . not hinder.


next time go to cabelas.... ;)
 
I decide to call bass pro corporate the next day after i calm down and filled a complaint. The lady was very nice and was really upset that I wasn't allowed to try the holsters. The next day i got a call from the manager at the store. He was looking for more information about the issue as he was not happy that I didn't got to try the holster either. He reassure me that they don't stop you at the front door and put the gun lock unless I request it. I told him that as soon as i had a range looking bag I was asked if I have a firearm and then to secure it. Maybe it was an employee issue but it happened before. I told him he needs to do a better job with the sign at the front door as I didn't even noticed it. As for the gun counter person he apologized for the crappy costumer service. He said he will investigate some more. He offer me to come back to the store and he will personally will take care of me and let me try the holsters. I told him that i appreciate him trying to do the right thing but I have no interest on going back. I added that I have friends that experienced the same crappy costumer service. I told him at the end is their loss. If they want to keep costumers they need to improve the costumer service at the firearm dept. He was nice and respectful but I'm not going back.
 
Well...at least you said your say. They did listen. You should have said that you were willing to go back if they would give you a discount on your purchase.

You still have time to change your mind. After all...It would only save you money.... ;)
 
Glad to hear you got positive feedback from Corp/Manager. Given their desire to work it out I think I would have gone back and held them to it.
 
I don't shop at BPS for the same reasons that you don't anymore. However.....

Jayta98 said:
...He tells that it don't matter if I have a permit or not I need to have a lock on it. I told him he was incorrect, I can actually carry my firearm as long it is concealed by FL law.....
Click to expand...

BPS is private property, they can have their rules. At all the BPS in the nation they have a sign up that says firearms must have a store lock on it. You can't hide behind FL law while in their store. They chose not to have customers with unsecured firearms inside their property and posted a sign stating so. I would say the store worker was correct and you were not. You can choose not to shop there, you can not choose to do it in a way that is against their wishes. Their store - their rules.



Jayta98 said:
...Now the store can have their own policy which is fine but you can't legally try to do anything about it unless I show the firearm in a rude or careless matter. They can only kick me out....
Click to expand...

Contradicting statement. You an put any spin on it you want, however... Legally the property owner or their rep can do something about it. It does not matter if you are rude or careless with a unsecured firearm. It doesn't matter if you have a permit, it doesn't matter if your firearm was in a bag, it doesn't matter that you did not pay attention to a posted sign. If they ask you to leave and you don't immediately then you are tresspassing.

Even someone wanting to shoot at their range inside the BPS must have their firearm locked at the entrance and the person running the range must remove the lock. Kinda weird that you can have a loaded gun and shoot inside the range but you can't walk around their store with an unloaded & unsecured firearm. Their store - their rules.

You should of just said you will choose to spend your $$ at a different store that is more favorable to gun owners and left. Instead you decided to be the difficult customer and try to make the store worker change their policy on the spot to serve your shopping needs.
 
megawatt said:
I don't shop at BPS for the same reasons that you don't anymore. However.....

Jayta98 said:
...He tells that it don't matter if I have a permit or not I need to have a lock on it. I told him he was incorrect, I can actually carry my firearm as long it is concealed by FL law.....
Click to expand...

BPS is private property, they can have their rules. At all the BPS in the nation they have a sign up that says firearms must have a store lock on it. You can't hide behind FL law while in their store. They chose not to have customers with unsecured firearms inside their property and posted a sign stating so. I would say the store worker was correct and you were not. You can choose not to shop there, you can not choose to do it in a way that is against their wishes. Their store - their rules.

Jayta98 said:
...Now the store can have their own policy which is fine but you can't legally try to do anything about it unless I show the firearm in a rude or careless matter. They can only kick me out....
Click to expand...

Contradicting statement. You an put any spin on it you want, however... Legally the property owner or their rep can do something about it. It does not matter if you are rude or careless with a unsecured firearm. It doesn't matter if you have a permit, it doesn't matter if your firearm was in a bag, it doesn't matter that you did not pay attention to a posted sign. If they ask you to leave and you don't immediately then you are tresspassing.

Even someone wanting to shoot at their range inside the BPS must have their firearm locked at the entrance and the person running the range must remove the lock. Kinda weird that you can have a loaded gun and shoot inside the range but you can't walk around their store with an unloaded & unsecured firearm. Their store - their rules.

You should of just said you will choose to spend your $$ at a different store that is more favorable to gun owners and left. Instead you decided to be the difficult customer and try to make the store worker change their policy on the spot to serve your shopping needs.
Click to expand...

I think you are getting confused. I didn't saw the sign at the front door. I did told the person that I didn't saw it and i apologized for it. The gun was not loaded, the mag was out and there were no rounds in the chamber. So if I was in their shoes I will be upset abit but when I check the gun and found that it was already cleared i would have been easy on the costumer. I let them handle the range bag. I didn't pull the gun out. They were the ones that wanted to be difficult and started to give me a crappy attitude. They didn't want to help me out at all and its fine. Their whole position at that moment was that I can't have the gun in the store at all. i told him that if it is concealed i can as long. That's by FL law. If they don't want it at their store is fine. If im ask to leave I will because i know is their property. I'm fully aware of how the law works here in FL and you are correct if they ask me to leave and I refuse is trespassing, a whole different animal and i can get fined. But if they see someone with a gun concealed and it was exposed by accident and they call the cops as long as the person has a CWP they cant file any charges. I confirmed this with numerous police officers. Is the same for a bank. They have at least 1 or 2 calls per week for CWP holders that somehow exposed their gun by accident and called them. They go there check the CWP and if the guy was acting appropiate they can't do anything legal. He just gets escorted out of the bank.

I was more upset of the crappy costumer service than anything else. I didn't have a problem with them putting the gun lock after i got a change to try the holsters. But of course i never got that chance. They just wanted me to leave and that's what I did.

You can see me as the wrongful person here but BPS corporate and the store manager didn't saw anything wrong on my part. Yes i should have checked the gun in the front but I explained to them that i didn't saw the sign and the gun was already clear. the store manager told me that their employee should had been easier on me because the gun was clear. I'm not the 1st person that has not seen the sign.

They were willing to make it right at end so if i'm wrong according to you why they are saying that my experience was unacceptable?? You are entitled to your opinion as anyone else but bad costumer service is bad costumer service period.
 
Jayta98 said:
...They were willing to make it right at end so if i'm wrong according to you why they are saying that my experience was unacceptable?? ..
Click to expand...

Becuase they hate to loose any product purchasing customer, thats why.
 
megawatt said:
Jayta98 said:
...They were willing to make it right at end so if i'm wrong according to you why they are saying that my experience was unacceptable?? ..
Click to expand...

Becuase they hate to loose any product purchasing customer, thats why.
Click to expand...
Exactly so how about you treat people nice and help them with what they are going to store for? You have your opinion and i respect it.
 
megawatt said:
Stay safe Jay. That shield is a very nice shooter, enjoy it.
Click to expand...
Oh i'm loving The Shield. i had a PF9 before and as soon as I got the Shield the PF9 went bye bye. Is about 50% less recoil. I'm glad i bought it when i saw because nobody local has them anymore.
 
I stopped shopping at BPS when I realized how unfriendly they are to black rifles.

when I shop for ccw holsters, best solution is to leave your weapon at the truck and use theirs.

When it comes to outdoors stores, Cabela's is where I prefer. most of the time, Academy gets the business because they are cheaper.
 
Yeah - BP has a real lack of interest in 'tactical' sports. They seem to Bo slowly increasing but I hear the lawyers talking. Recently while holster shopping I brought in my G34 unloaded, no mag and talked to the front guy about how to go about trying on holsters. They asked that I have the gun locked, choose the holsters that I was interested in and bring them to the front service area to try them on. That did not seem too unreasonable knowing well how the sheeples react to MWG sightings. They also I formed me that under normal circumstances CCW was a non issue beyond situations such as this that would have exposed firearms ( in a sporting goods store!?) in the store. I made no mention of my pocket 9 and extra mags.

Tac selection at BP and Cabelas is lame IMHO. I shopped, had my gun unlocked and went on to Cabelas (both in the same neighborhood) where I also found no decent holsters. Bought some amm and called it a day. Typical big box by the book BS. The lame overpriced stock makes it all the less fulfilling.
 
I agree, cabela's doesn't have a great selection, but they have a selection unlike bass pro.

And FWIW. I really like my crossbreed super tuck.
 
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