FJT02
.22LR
Just picked up my NIB 500 field/security model at the dealer yesterday after waiting two weeks. I open up the box in the store and noticed a hairline crack on the wood stock running from the grip all the way back to the recoil pad. I was pissed! Dealer said that I could either leave the gun with him and he would take care of it, or take it home and shoot and call Mossberg to have them send me out a new stock. This is what I decided to do.
To my surprise, Mossberg said that I had to ship them back the damaged piece first (at my expense) and then they would send me a new piece within 10 business days. I am not too happy. I was under the impression they would send me out a new piece and I would then send them back the damaged piece, but apparently their warranty does not work that way.
Since I cannot even shoot the gun yet, I spent some time getting to know it. I took it all apart and cleaned everything real good and then used some grease and gun oil to lube the various parts. It was a little tricky getting it back together, but after watching the great videos on this forum, it was not too bad. I am assuming everything went back properly since I did a function test and all seems well. The true test will be when I finally shoot it.
I did call Mossberg back today and explained the situation to another rep who told me to call him back in a few days (allowing time for them to recieve the damaged part) and he will try to send me one out sooner, assuming they have them in stock. I will take some pics once the gun is all put back together.
By the way, I had a heck of a time getting the screw loose that holds the stock on. I did not think I was going to be able to get it. Finally, after much force it broke loose. I am hoping that I don't have to get the new stock on that tight because I won't have the strength. I am hoping that "pretty snug" will do the trick. Should I put locktite on the screw when I put the new one back on? It did not look like there was any on the screw when I removed it. I will keep you all updated.
To my surprise, Mossberg said that I had to ship them back the damaged piece first (at my expense) and then they would send me a new piece within 10 business days. I am not too happy. I was under the impression they would send me out a new piece and I would then send them back the damaged piece, but apparently their warranty does not work that way.
Since I cannot even shoot the gun yet, I spent some time getting to know it. I took it all apart and cleaned everything real good and then used some grease and gun oil to lube the various parts. It was a little tricky getting it back together, but after watching the great videos on this forum, it was not too bad. I am assuming everything went back properly since I did a function test and all seems well. The true test will be when I finally shoot it.
I did call Mossberg back today and explained the situation to another rep who told me to call him back in a few days (allowing time for them to recieve the damaged part) and he will try to send me one out sooner, assuming they have them in stock. I will take some pics once the gun is all put back together.
By the way, I had a heck of a time getting the screw loose that holds the stock on. I did not think I was going to be able to get it. Finally, after much force it broke loose. I am hoping that I don't have to get the new stock on that tight because I won't have the strength. I am hoping that "pretty snug" will do the trick. Should I put locktite on the screw when I put the new one back on? It did not look like there was any on the screw when I removed it. I will keep you all updated.