Greetings ladies and gentlemen. This is my first post. I bought my first shotgun today. I picked up a Mossberg 590 FLEX 12 gauge shotgun at a Bass Pro Shop in the KC MO area. I wanted a flexible, inexpensive sport/target/home defense weapon that my wife would enjoy shooting with me. I wanted something "tacti-cool" that would be fun to upgrade and tweak on the weekends, etc. I have pals who are retired police and they all recommended the Mossberg 590 Flex, so after some basic Internet research, I picked one up. I have mixed feelings thus far. As soon as I got the 590 FLEX shotgun home, I opened the Mossberg box and experimented with those sexy FLEX components. I removed the UTG six-position stock. A bit sticky at first, but overall well built. Kind of an interesting concept. TLS parts seem pretty cool to me. Then I moved on to removing the forend. This is where my faith in O.F. Mossberg & Sons declined quickly. I removed the FLEX forend with little issue. But as I was re-attaching the forend grip the damn thing broke on me. Pop. The forend's thumb release button, spring, and a metal cam popped out all over my living room floor. Took me and my wife 30+ minutes to find them on my concrete floor. Simple to fix, right? Not really. I was able to determine the placement of said parts (pretty sure they can only attach one way actually - kind of a no-brainer, really), but I can't for the life of me get the thumb release button to re-seat properly into the forend. I'm either missing yet another (super small) part, or its just plain busted. Great. Brand new. Never been shot. Broken parts. I spent weeks explaining to my wife that Mossberg was ad dependable company and brand. I'm eating "claim chowder" now. What should I do? Contact Bass Pro Shop? Get a repair/replacement/exchange/refund? Contact Mossberg? Thank you ladies and gentlemen for your time. Looking forward to sharing with the community. Ill be posting more questions regarding the 590 FLEX soon.