Hey guys,
My name is Brian and I work at Natchez. I am in the sales department and I also help quite a bit in the customer service department. I just wanted to share our side of this Horton deal and maybe answer some questions.
First off, we bought the bows off a liquidator, not Horton. We purchased roughly 2000 of these bows and have sold about 1500 of them so far. Out of those we have had about 75 returned. We did not inspect every bow before it went out. This is not something we typically do. Had we known there were going to be so many issues, we would have, but hind sight is 20/20.
When we announced the sale we sold a lot of them very quickly. By the time we learned there was a problem with some of them, hundreds of them had been sold. At that time the "sold as new" description" was removed from the website and we starting inspecting the remaining bows in inventory.
As you can see from the numbers above its a very small percentage of bows that have issues. Most are very minor. For the customers that are missing items we are trying to send out parts. This is not an easy process as we are having to find parts from bows that are sent back and it is very time consuming. However, we are working on it. The problem is we are starting to run out of parts from the bows we have on hand. We are trying to buy some leftover parts from the liquidators but I am not sure as of now when we will receive them.
Some customers have elected to send the bow back instead of keeping it. This is fine if it is done within our 15 day return policy. If you get a bow and want to keep it, contact us asap with any problems, and we will take care of you the best we can.
As to some reports of bows looking used and not in new condition the percentages are also very small. Again, we did not know the condition of the bows before they were shipped. Contact us and we will make it right.
Lastly if you have a problem with a bow please call our office at 1-800-251-7839. Email is not the best option. If you are just missing an owners manual, email
orders@natchezss.com and we can get you one pretty quickly.
We are working at making the best of this situation in a timely manner but please be patient with us if you are missing parts.
Thanks,
Brian