Hi, I am a new Mossberg owner having purchased a 500 20 gauge Special Purpose. #54300. I called customer service the second day that I had the firearm because I could not get shells to go in easily or more than 2 or 3. Did all the wooden dowel removal stuff no plug in there. Looked with a flashlight etc. it is suppose to be 7+1 capacity.
I got thru to customer service quickly enough so that is good. He offered to send me a new spring. I said I don't have any business trying to remove the magazine tube with loctite etc without scratching it up. So I asked him about getting a number or something to send it to Texas for service. He said there was no number like that and to just send it back if the dealer could not do anything with it. The dealer made it clear that there was no return on firearms so I sent the shotgun to Texas. I did go ahead and email customer service about it too. I sent it insured so I will know it got there. But they should have some sort of return number. We shall see what happens. So I have not gotten to shoot it or anything yet.