Re: My first AR build
Well, I can't say how disapointed I am in Spikes Tactical right now.
I placed the order on 4/28
Sometime between 5/2-4 while I am on a business trip it comes in. I was elated with the speedy delivery. I get the box open that weekend and see that they sent me the wrong gas block as indicated in my last post. I send them an email explaining the error on Sunday and expect to hear back.
Monday 5/7 I end up calling in the late morning expecting to be told they got my email and are working to correct the problem. Instead I get some girl that sounds like I bothered her Facebook browsing and am transfered to Miles (listed on their site). After about 2-3 minutes of dead air holding I hear the phone ring again. It is the annoyed woman again.
"I can't seem to find him, would you like to leave a voice mail?"
I say sure and leave one for Miles explaining the issue.
I wait for most of the day for the reply and get nothing. So around 2PM I call back.
Same annoyed woman puts me on hold for Miles. After the obligitory 2-3 minute dead air hold time, I get Ms. Annoyed again saying how he is no longer available for the day and to call back tomorrow.
I call back the next day and finally get to speak with Miles. He apologizes and startes the process and tells me to expect an RMA and return shipping label in my email lo later than 5PM that day. 5PM Comes and goes and I only get the RMA.
I send an email and ask what gives and he replies, "I’m sorry Charley, my software was acting up as I sent you the call tag. I will try again today." Again 5PM comes and goes and no shipping label. So, at 8PM I send another email to Miles and the COO Paul (Both listed on their website) and proceed to display my frustration with the situation. By 9:33AM I get my email with a shipping label. FINALLY! I package it up and it is waiting on the dock for UPS that day at work.
Fast forward to 5/16. I check the tracking number and it was received on 5/15. I call and after speaking with Ms. Personality I get Miles. I ask about the RMA and he says (with suprise in his voice) "Oh yea, that is here on my desk. I will take care of that today." Later on I get the email that it has shipped allong with my tracking number.
Fast forward again to today. I get home and my shipment is here. I open it and I am happy to see that I got the right gas block. Hosever, they sent it with two allen keys to adjust it, and NO GAS BLOCK ROLL PIN! I am beside myself now. I fire off a disgusted letter to Miles, Paul, AND the CEO Tom this time (again all listed on their site) and tell them I would like one overnighted. What do you think will happen when I call tomorrow morning when I call after talking with Ms. Personality?
Not to mention that I also placed the order for the forend with my local shop the same day (4/28) only to be told last week they haven't "gotten enough of an order together yet to place one with Daniel Defence for what I already paid in full for?! I tried to call today after seeing a second online retailer get them in stock again (why I went to them in the first place) and when I asked for the "order guy" I heard the person that picked up the phone start to ask him about my order only to get dumped into the guys voice mail. 3 hours later and no return phone call and they are closed for the day.
Honestly, I am at wits endwith customer service (or lack there of) with people lately.