VBVAGUY said:VBVAGUY said:As you know in my other post I contacted Mossberg Customer Service letting them know I need to return my NEW rifle for repairs. That was on Wednesday January 3, 2013. The person I spoke to said that I would be receiving a FEDEX label in the next day or 2. I waited. Nothing. So the following Monday I called. I told them that I still have not received the FEDEX label. Again the person said that I would get it by the end of the day. I waited. Nothing. I went to their website and used their Contact page to leave them a message again stating the problem, etc. The next day Tuesday I called again around 8am EST and the same person said that he would call me back within 20 minutes. I waited. Nothing. I called again in the afternoon and left a voicemail message stating my problem and that I was still waiting for a FEDEX label. I waited. Nothing. By now you would be very disappointed as I was as I was never contacted back. I know they are busy, but do they not have a system to document and capture calls, emails, etc. if not, they need to get something such as http://www.issuetrak.com. Well on Wednesday I called again at around 8am EST and the same person answered the phone, he remembered me. I told him that I still did not receive the FEDEX label. He told me to hold and to check my email. SUCCESS !!! Finally it was there !!! Now I need to box it up and send it in. I hope that this experience is not indicative of the service that people receive or how my new rifle will be repaired. I guess we will see. Sorry for the rant.
Well I called today just trying to see if they received it since it has been over a week now. They said that according to their logs YES they received it, however they have not worked on it yet. They said that since they have a backlog that it will take longer than the regular 7-10 days. Sigh ......I have no choice but to wait. I just hope they fix it quickly and that I do not have any more problems with it since it is a BRAND NEW rifle that I have not even shot yet. In fact it still has the dealer tags on it that I even sent it in with !!! God Bless
VBVAGUY said:VBVAGUY said:VBVAGUY said:As you know in my other post I contacted Mossberg Customer Service letting them know I need to return my NEW rifle for repairs. That was on Wednesday January 3, 2013. The person I spoke to said that I would be receiving a FEDEX label in the next day or 2. I waited. Nothing. So the following Monday I called. I told them that I still have not received the FEDEX label. Again the person said that I would get it by the end of the day. I waited. Nothing. I went to their website and used their Contact page to leave them a message again stating the problem, etc. The next day Tuesday I called again around 8am EST and the same person said that he would call me back within 20 minutes. I waited. Nothing. I called again in the afternoon and left a voicemail message stating my problem and that I was still waiting for a FEDEX label. I waited. Nothing. By now you would be very disappointed as I was as I was never contacted back. I know they are busy, but do they not have a system to document and capture calls, emails, etc. if not, they need to get something such as http://www.issuetrak.com. Well on Wednesday I called again at around 8am EST and the same person answered the phone, he remembered me. I told him that I still did not receive the FEDEX label. He told me to hold and to check my email. SUCCESS !!! Finally it was there !!! Now I need to box it up and send it in. I hope that this experience is not indicative of the service that people receive or how my new rifle will be repaired. I guess we will see. Sorry for the rant.
Well I called today just trying to see if they received it since it has been over a week now. They said that according to their logs YES they received it, however they have not worked on it yet. They said that since they have a backlog that it will take longer than the regular 7-10 days. Sigh ......I have no choice but to wait. I just hope they fix it quickly and that I do not have any more problems with it since it is a BRAND NEW rifle that I have not even shot yet. In fact it still has the dealer tags on it that I even sent it in with !!! God Bless
Well I called Mossberg CS yesterday and they told me that my Mossberg 464 SPX had been repaired and sent back to me. They also gave me a FEDEX tracking number. I should receive it on Tuesday. What is strange is that I had requested to know what was repaired or replaced and David the person I spoke with told me that they did not indicate what was repaired or replaced. However he said that they noted that they had shot 12 rounds of 30-30 ammo through it before sending it back to me. I really wished they would have indicated what the problem was and what was performed to resolve it. Anyways it is great to know it is on its way back to me. Just about a month turn-around time, not the greatest, but if it is fixed completely without any more problems, than I am happy. God Bless
