As you know in my other post I contacted Mossberg Customer Service letting them know I need to return my NEW rifle for repairs. That was on Wednesday January 3, 2013. The person I spoke to said that I would be receiving a FEDEX label in the next day or 2. I waited. Nothing. So the following Monday I called. I told them that I still have not received the FEDEX label. Again the person said that I would get it by the end of the day. I waited. Nothing. I went to their website and used their Contact page to leave them a message again stating the problem, etc. The next day Tuesday I called again around 8am EST and the same person said that he would call me back within 20 minutes. I waited. Nothing. I called again in the afternoon and left a voicemail message stating my problem and that I was still waiting for a FEDEX label. I waited. Nothing. By now you would be very disappointed as I was as I was never contacted back. I know they are busy, but do they not have a system to document and capture calls, emails, etc. if not, they need to get something such as
http://www.issuetrak.com. Well on Wednesday I called again at around 8am EST and the same person answered the phone, he remembered me. I told him that I still did not receive the FEDEX label. He told me to hold and to check my email. SUCCESS !!! Finally it was there !!! Now I need to box it up and send it in. I hope that this experience is not indicative of the service that people receive or how my new rifle will be repaired. I guess we will see. Sorry for the rant.