Hello, I'm a new member on this site. I was wondering does anyone know if Joe Zakher is still helping people with there customer service issues? I emailed him a little earlier today but just want to make sure he still works there atleast. I picked up a brand new Mossberg 590a1 with the 20 inch barrel and ghost ring sights and I have a problem. When I got the shotgun home, I noticed that it had what looked to be two scratches in the barrel. When I got done cleaning it, the scratches were still there but now they looked really bad, like deep scratches/gouges about 1-2 inches in length. This is a brand new shotgun, I haven't even put any rounds through it. I've emailed customer service 2 times in the past couple of days but noone has replied back to me. If Joe Zakher doesn't reply back to my email I guess I'll have to try calling them. I appreciate any help or advice you can give me in this situation, thanks.